Creating a new ticket in Koho and viewing your own tickets

This guide will walk you through how to manually create a new ticket in Koho and how to view the tickets you have created yourself.

Manual ticket creation is useful, for example, when you want to record a customer call or send an email to the customer, which you want to be saved in the system as a ticket.

Content of the instructions:

1. Create a new ticket

2. Created by me tab

1. Create a new ticket

You can create a new ticket from the following tabs:

• Tickets – Open

• Tickets – Closed

• Tickets – Custom (created)

• Tickets – Report

Click the +Ticket button. After this, a form view opens for creating a new ticket.

Ticket definition

When creating a ticket, you can define the message template, the method of sending, the recipient and other necessary information. Selecting a person can be done using the search function, and multiple recipients can be added using the checkboxes.

The form can be used to select:

• Category

• Status and priority

• Team and responsible person (agent)

• Followers and possible copy emails

• Title and description of the message

• tags, estimated working hours and required attachments

Storage options

• Save: Saves the ticket. If sending is selected, the ticket will be sent to the recipients immediately.

• + Another: Saves the current ticket and opens a new form.

• Save and close: Saves and marks the ticket as closed.

2. Created by me

On the Tickets - Created by me tab, you can view all the tickets that you have created yourself. The view includes the same search functions and restrictions as the other ticket tabs, and it makes it easier to monitor your own work and take follow-up actions.

Lue tarkemmin tiketin luomisesta teknisten ohjeiden kautta!

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